No One Likes To Wait

My current view.

Many of you know my current situation. I had reconstructive ankle surgery, long story. Basically when your body hurts listen to it, even if you have a To-Do-List a mile long. I want to give you an update on my progress.

First of all, thanks for all the prayers and well wishes. They are helping me stay positive and more ahead. I am still in the rehab, but I am making great progress and pray to be home soon. Rest assured you can’t stop a Type A Personality Woman with a goal and an Amazing God who has her back.

Being your own business has so many advantages. But one of them is not to call off work. LOL, but I am not complaining and so many of you have placed your orders on line, extremely grateful, or called Stampin’ Up! for help to lessen my load right after surgery with an order problems. But this caused many of you to experience delays.

Current, Stampin’ Up! is experiencing High Wait Times. And I see this only getting worse as we approach the last days of our amazing sale Sale-a-Bration. So don’t delay get those orders in don’t forget the Ultimate Bundle the Starter Kit Promotion.

The estimated wait time is greater than one hour…  Hold the phone! Is this an exaggeration?! Alas, it is not. Our North American Demonstrator Support call volume is currently exceptionally high. Of course, if you’re going to have a problem, this is a good kind to have. Busy = business, which we all like to see. Unfortunately, the fact remains that wait times are lengthy and Stampin’ Up! is battling to keep up. Fortunately, we do have a callback feature, so you don’t have to spend the entire wait time sitting on hold.

IMPORTANT NOTE: If you choose to receive a return call using the callback option, the number the call will come from is (844) 306-1957. While this is only a temporary number being used right now, you still might want to save it in your contacts, simply so you recognize the caller.

WHY SUCH VOLUME?

With the new year, came the calls, emails, and chats. We’ve reviewed the significant jump in inquiries and there isn’t one specific reason behind the increase, making it impossible to address “an issue” in order to lighten the load.

WHAT IS BEING DONE?

Much is being done internally to address the issue, but nothing results in an immediate solution. Among other things, open positions are posted and staffing agencies have been engaged. These efforts will continue, but new hires need training and open positions remain, so this won’t be an overnight fix.

WHAT CAN WE DO?

Reaching out via email for all non-urgent matters will make a world of difference. (ds@stampinup.com) It will help shorten lines and make the overall experience better for all involved, including those with more urgent concerns. Anything you can do to help spread this word.

HOURS OF OPERATION

As a result of this current situation, we have had and will continue to have times when we’ll need to close Demonstrator Support early. Take the most recent Winter Storm Olive (Yup, it has a name!). We recently had to make a safety call and close our Riverton, Utah, Demonstrator Support center ahead of schedule. This didn’t mean our team members left early. It simply meant they could finish out the 1.5 hour call queue in time to leave at closing and ahead of the hazardous driving conditions. We recognize adjusted hours. We apologize if that’s ever the case and hope you’ll understand our reasons behind such decisions.